Despatch

Our Policy is to dispatch confirmed orders the same day if ordered before 12 noon, subject to stock availability. If you need the items more urgently, please select First Class upgrade or Special Delivery (Special Delivery is not guaranteed for Saturday as this is NOT a working day) at checkout. The prices will be confirmed before we debit your card. Payment is debited from your card when your order is placed with Pedley Baby. You will be contacted by email after you have placed your order.

Shipping Destination

Currently we ship to all UK destinations. Shipping will only be made to the card holders billing address unless special arrangements are agreed prior to despatch of your order.

Special Delivery

Use Special Delivery™ Next Day and we’ll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm.

International Delivery

Want to order from overseas? We ship worldwide. Please view our shipping tariffs below.

Please select your products and proceed through our checkout pages. Shipping rates are calculated automatically by destination country. You can then pay securely online and we will despatch your order.

Please note : We strongly advise that international customers choose the trackable 'Signed For' shipping method. When orders go astray, we cannot claim for non tracked items and will not be able to replace the items.

Alternatively, if you would like to order over the telephone please contact us on 00 44 845 466 0179

For postage queries please Contact Us.

Shipping Tariffs

Pedley Baby sends out all standard UK orders via Royal Mail, standard 2nd class delivery, unless an upgrade is selected at checkout.

*Please Note: Shipping tariffs correct at time of publication (January 2010). Pedley Baby reserves the right to alter without notice or prior warning, any shipping tariffs.

PLEASE NOTE THAT 2ND CLASS DELIVERY CAN TAKE UP TO 5 WORKING DAYS DURING A NORMAL ROYAL MAIL SERVICE.

BUSIER TIMES SUCH AS CHRISTMAS, BANK HOLIDAYS AND DURING POSTAL STRIKES, THIS SERVICE CAN TAKE LONGER.

Please note : The only service guaranteed for UK delivery during Royal Mail postal strikes is our 24-72 hour courier service option. Orders despatched using other shipping methods may be subject to lengthy delays.

ROYAL MAIL INSTRUCT THAT WE MUST ALLOW 15 WORKING DAYS FOR ANY GOOD POSTED VIA A ROYAL MAIL SERVICE TO ARRIVE BEFORE WE CAN REPORT IT LOST/MISSING AND ISSUE A REPLACEMENT.

WE MUST THEREFORE ASK YOU TO ALLOW 15 WORKING DAYS FOR YOUR PARCEL TO REACH YOU BEFORE ROYAL MAIL SHALL INVESTIGATE.

Non-deliveries MUST be reported within 21 days from receiving your dispatch confirmation email.

UK Standard Shipping Tariffs (Royal Mail standard 2nd class, 2-5 working days)

ORDER VALUE £0.01 - £9.99 - Shipping £2.10
ORDER VALUE £10.00 - £29.99 - Shipping £3.10
ORDER VALUE £30 - £94.99 - Shipping £4.10
ORDERS OVER £95 - Shipping is FREE! (* this does not include nursing chairs and courier costs are included in the price of each item.)

UK First Class Shipping Tariffs (Royal Mail standard 1st class, 1-2 working days)

ORDER VALUE £0.01 - £9.99 - Shipping £3.10
ORDER VALUE £10.00 - £29.99 - Shipping £4.10
ORDER VALUE £30 - £94.99 - Shipping £5.10
ORDERS OVER £95 - Shipping is FREE! (* this does not include nursing chairs and courier costs are included in the price of each item.)

European Standard Shipping Tariffs

ORDER VALUE £0.01 - £9.99 - Shipping £2.20
ORDER VALUE £10.00 - £30.00 - Shipping £3.70
ORDER VALUE £30.01 - £50.00 - Shipping £4.70
ORDER VALUE £50.01 - £85.00 - Shipping £6.20
ORDER VALUE £50.01 - £100.00 - Shipping £7.70
ORDER VALUE £100.01 - £150.00 - Shipping £10.20
ORDER VALUE £150.01 - £199.99 - Shipping £12.20
ORDERS OVER £200 - Shipping is FREE! (* this does not include nursing chairs.)

Rest of World Standard Shipping Tariffs (North America, South America, Asia, Australasia, Africa)

ORDER VALUE £0.01 - £9.99 - Shipping £2.70
ORDER VALUE £10.00 - £30.00 - Shipping £5.20
ORDER VALUE £30.01 - £50.00 - Shipping £6.20
ORDER VALUE £50.01 - £85.00 - Shipping £7.20
ORDER VALUE £85.01 - £100.00 - Shipping £8.20
ORDER VALUE £100.01 - £150.00 - Shipping £11.20
ORDER VALUE £150.01 - £199.99 - Shipping £13.20
ORDERS OVER £200 - Shipping is FREE! (* this does not include nursing chairs.)

Returns

If you are returning an item, please send the package to :

RETURNS DEPARTMENT
Unit 17, Lea Green Business Park,
Eurolink,
St.Helens,
Merseyside
WA9 4TR

Our 30-day "no quibbles" guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty. Any chairs returned that are non faulty, are subject to £10 courier charge as this is included in the cost of the item.

Returning items using our 30-day "no quibbles" guarantee is simple. Please contact Pedley Baby on 0845 466 0179 or by using our Contact Us facility. You will then receive an e-mail response giving you authorisation and special instructions on how to return the item. Please quote your order number and the reason for the return.

Returns will be processed within 7 working days.

Please note. For your protection Pedley Baby recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.
CUSTOMISABLE CARDS ARE NON RETURNABLE AS THEY ARE A PERSONALISED ITEM

Faulty Items

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If this is not possible, or does not solve the problem, please contact us.

Delivery Charges & Other Services

Provided that you have followed our returns procedures as explained above and if you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in returning it to us. Parcels returned back to us marked as 'not called for' by Royal Mail are subject to additional postage costs for resending or refunds may be issued less original postage costs. Any chairs returned that are non faulty, are subject to £10 courier charge as this is included in the cost of the item.

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4